How to File a Complaint

Any client has the right to file a grievance at Miami Valley Housing Opportunities.

The process is as follows:

1) All clients are encouraged to first make every effort to address any concerns or complaints directly with the staff member or tenant of concern.

2) If, however, the client does not feel that the issue has been satisfactorily resolved within ten days, they should submit a written complaint to MVHO's Chief Executive Officer (CEO). This can be mailed to P.O. Box 28308, Dayton OH 45428, or it can be delivered to MVHO's main office at the VA Medical Center campus, at the rear of Building 412 on Iowa Avenue. The CEO will investigate the matter, hearing both sides, and provide a written response to the client, with a copy provided to the Board of Directors. The CEO’s decision is final.

3) At the client’s option, a complaint can also be initiated with any of the following outside entities:

ADAMHS Board for Montgomery County, 409 E. Monument Ave. Ste. 102, Dayton, Ohio 45402, (937) 443-0416

Ohio Department of Mental Health, 30 E. Broad St., Columbus, Ohio 43266-0414, (614) 466-5157

Ohio Civil Rights Commission, 1900 Miami Valley Tower, 40 W. Fourth St., Dayton, Ohio 45402, (937) 285-6500

U.S. Department of Housing & Urban Development Fair Housing, 77 W. Jackson Blvd., Chicago, Illinois 60604-3507, (614) 463-5737 ext. 8170

Miami Valley Fair Housing Center, 21-23 E. Babbitt St., Dayton, Ohio 45405, (937) 223-6035

Information about any grievance and response will be made available to any outside entity with which a client has filed a grievance.

A copy of this policy is distributed to each client at lease signing and retained in the client file. Each MVHO staff member is also be provided a copy to be reviewed, signed and retained in their personnel file.